Support Plans for Grafana

All the freedom and power of open source Grafana, backed by the support and advice of the core team that built it.

Unlimited Support

Unlimited incidents are always available. We are here to ensure success with your Grafana projects.

Expert Advice

Get escalated access to core members of the Grafana development team; we’ll work with your team to help you solve any Grafana issue quickly.

Fast Responses

We offer three tiers of production-level support, with varying levels of response times and communication channels – pick the one that’s best for you.

GET STARTEDPRODUCTION ASSURANCE
DEVELOPERPRODUCTIONPROFESSIONALENTERPRISE
MonthlyYearlyYearlyYearly
UnlimitedUnlimitedUnlimitedUnlimited
12210
Email usEmail usPhone us

Business hours

Email usPhone us

Business hours

Email usPhone us

24x7

Next business dayNext business day4 hours2 hours
Not includedIncludedIncludedIncluded
Not includedNot includedIncludedIncluded
Not includedNot includedNot includedIncluded
Not includedIncludedIncludedIncluded
$500/month$4,000/year$10,000/yearContact Us
NOTE: The scope of normal support is related to the correct operation of the Grafana software only. Extended trouble-shooting of Data Sources, specific queries, or any external software or component may require a separate scope of engagement.